It can take many forms, but it is usually important to work with Boards and/or senior management teams. It is helpful to address issues about strategic direction, culture, values, and decision-making processes and communications since the explicit and implicit messages that management teams send out can profoundly influence an organisation’s culture and functioning.

The approach I take, in consultation with the client, depends on the situation, but can involve diagnostic discussions, consultations with key individuals and groups, facilitated meetings, surveys or audits.

Services provided

The services I provide include:

Development

	conducting strategic reviews leading to effective outcomes and positive developments
	undertaking research and feasibility studies resulting in clear, practical recommendations
	advising on the development of policy and new services
	advising on reorganisations and the most effective ways of managing transitions
	assisting and advising organisations in developing joint services and inter-agency relationships.

Team building

	designing programmes of organisational change to promote the common ground between the individual and the organisation
	helping groups and teams with different agendas to co-operate and achieve objectives without destructive conflict or failures in communications
	providing ongoing group supervision and support to develop teams working in stressful environments.

Mediation/conflict resolution

facilitating or advising on the resolution of conflicts, grievances and issues of a complex or seemingly intractable nature where failure to sort out a difficult situation may be time-consuming and costly for the organisation.